- ERROR!!! We have encountered an internal error while processing your request.
This is due to an error on the part of the TrillionPay server. Any transaction which displays this error, has ALREADY FAILED and you need to pay for this Order again.
- ERROR!!! We have encountered an internal error while processing your request. This happened because of a connectivity issue with the Credit Card Processor.
This error occurs when either the TrillionPay server is unable to connect to your Credit Card Issuing Bank's Credit Card Processing server or there was any other kind of error on the side of the Issuing Bank. Any transaction which displays this error, has ALREADY FAILED and you need to pay for this Order again.
- ERROR!!! Your Transaction is already being processed. This can occur if you clicked on the back button and tried to submit this Transaction again. The transaction may succeed or fail, however the status of the Transaction will have to be set manually. Please contact the Merchant to verify the status of the transaction with the following reference numbers and inform him of this message. PLEASE DO NOT TRY to execute this transaction once more from the beginning, or you may end up charging your card twice.
This error is displayed when you have already once tried to pay for this Order and then you might have either Refreshed your browser or pressed the Back button of the browser or clicked on the Submit button again. Since there is one similar transaction in process for the same Order, hitting the Submit or Back or Refresh button tries to pay this transaction again and thus, displays you the above error.
- ERROR!!! Transaction type not supported.
The TrillionPay Payment Gateway ONLY accepts VISA and Master Credit Cards. You may receive this error in either of the following cases:
- Your Credit Card is NOT a VISA or Master Card
- You are using a VISA/Master Credit Card BUT your Credit Card Issuing Bank does not support Online Transactions facility
You can verify whether a transaction was successful or not, by visiting http://order.trillionpay.com and entering your Credit Card number. This will display all your previous transactions at TrillionPay.com or one of its merchants.
Alternatively, you can click on the Create Support Request button above and ask for further assistance, by mentioning your Tracking ID and/or the last 8 digits of your Credit Card.