Each Member of TrillionPay has a high-value transaction limit set from the beginning based on the business model of the Merchant, size and credibility of your company, goods and services that you sell. Any transaction whose value is above this high-value, requires additional documentation before the transaction is executed.
For instance if your high-value limit is $700. Then every transaction that takes place above $700 will trigger the high-value limit. This is the
process followed in case of any transaction that triggers the high-value limit -
1. A Customer leaves your website and comes to the TrillionPay Server to pay $750.
2. TrillionPay requests the Card details, checks to see if the Card is genuine, and authorizes the Card.
3. If the card gets successfully authorized, TrillionPay checks your transaction high-value limit.
4. TrillionPay realises that this transaction is above your high-value limit, and
displays a message to the Customer stating that this transaction is a high-value
transaction and the Customer will need to fax in documentation to complete this
transaction. Below is the exact format of the page that the Customer would see,
and would need to print out for the FAX.
FORMAT OF PAGE SEEN BY
CUSTOMERS FOR HIGH VALUE TRANSACTION
Your Transaction
has been classified as a HIGH RISK Transaction by our Risk Mitigation System.
This requires you to Fax us an Authorization for this transaction in order to
complete the processing. This process is required by our Risk Mitigation System to ensure
that this transaction is being done by a genuine card-holder. The transaction will NOT be completed (and your card will NOT be
charged) if the following steps are not carried out.
-
Print out this
page and have the cardholder sign
the Fax Authorisation Form below. Please make sure that the Signature on the Card matches the signature on
the letter below.
-
Alongwith the
Fax Authorization form you will also need to fax us the front and back of the Credit
Card. However, if you have a Virtual Credit Card then you need to
send us your Credit Card Issuing Bank's Letter allocating this Credit Card
Number to you OR this Credit Card's Monthly Statement.
NOTE: If you have already sent us this Credit Card's Front and
Back for authorizing a previous transaction, then you do not need
to fax the same again. However, you need to still FAX us the below
mentioned Fax Authorization Form.
-
Send us both the
signed Fax Authorization Form and your Credit Card details at
FAX (USA): +1-786-228-0707
OR
Scan the filled-out form and e-mail us at
faxbox@trillionpay.com
-
Please note that if the details are not
sent to us within 7 days of authorization of the transaction, your
transaction will be CANCELLED (and your Credit Card WILL NOT be
charged).
Note: We already have your credit card details with us. The purpose of
faxing us the Front and Back of your Credit Card (or in case of a Virtual
Card - the Credit Card Issuing Bank's Letter) is to establish you
as the genuine Credit Card Holder.
Once we receive
these documents, we will process your transaction immediately and notify the Merchant of the same.
Fax
Authorisation Form
Date :
To
TrillionPay Ltd
I, Mr/Mrs authorize ( )
to debit
on my Credit Card number
for
Order - placed through their
website. The trackingid of the transaction is .
(Cardholder signature)
|
5. The Customer will be sent an e-mail with the same instructions to fax this documentation to TrillionPay within
7 days.
6. If the documentation is faxed within 7 days, the transaction will be completed and an e-mail to that effect will be sent to you as a Merchant, for you to Capture the transaction successfully after that.
7. If the documentation is not received in 7 days the transaction is Cancelled and an e-mail is sent to you informing you of the same.
If the Customer neglects to print the original page at the time of the transaction, they can always retrieve this page as follows:
1. Visit http://order.trillionpay.com. This will redirect the Customer to our Secure Customer Order Tracking and Authorisation webpage
2. In the form provided on that page, enter the Credit Card Number and Expiry Date and click Continue. This will bring up a list of all Transactions the Customer has done using their Credit Card through TrillionPay.
3. Scroll down to the Transaction by searching on the Description corresponding to the above Order ID. The Status (last column) of this particular transaction will show as Transaction Proof Required with a link to View Letter Format
4. The Customer needs to click on that link and follow the instructions on that page